Consumer rights & right of withdrawal
What applies when you order a print or a design on PrintBid3D — written for Swedish and EU distance selling.
Your counterparty is the seller — we introduce you
The contract about price, scope, delivery and result is between you and the printer or designer. PrintBid3D introduces the parties and provides bidding, chat, payment handling and the jury, charging a service fee for that — we are not the seller, not an agent for either side, and not a party to your deal. Complaints about the print or the design go to your counterparty; complaints about the platform itself come to us.
Who you buy from decides your protection
Printers on PrintBid3D are either traders or private individuals. Buying from a trader as a consumer gives you the full consumer protection: right of withdrawal where it applies, three years to complain about a fault, and access to ARN. Buying from a private individual is a private sale under the Sales Act — two years to complain, no right of withdrawal, and the platform jury as the practical route to a decision. The seller type is shown on the profile and in the bid.
The 14-day right of withdrawal — and the exception
Distance purchases from a trader normally carry 14 days of withdrawal from the day you receive the goods. The exception that matters here: goods manufactured to your specifications or clearly personalised are excluded. A part printed from your own file, in your chosen material, colour and tolerance, is made to your specifications. In practice the right of withdrawal therefore lapses as soon as printing begins — you confirm this when you pay. If the printer sells a stock item that is not made to order, the 14 days do apply.
Complaining about a fault
The right of withdrawal is about changing your mind. A fault is something else and always gives you a right to complain: wrong dimensions outside the agreed tolerance, layer separation, warping, missing features, damage on arrival. Against a trader you have three years, between private individuals two. Complain within a reasonable time from discovering the fault — inside two months is always reasonable.
What to do if something is wrong
- 1.Message the printer in the job chat and describe the fault.
- 2.Open a claim on the job and upload photos of the defect plus the measurements against the agreed tolerance.
- 3.If you cannot agree, escalate to a dispute. Five impartial jurors decide on the evidence and the payment is released accordingly.
- 4.As a consumer buying from a trader you can also take the case to ARN or a court, whatever the jury decided.
External dispute resolution
ARN reviews eligible consumer disputes with traders. An application costs SEK 150. The EU ODR platform closed on 20 July 2025. The European Commission now lists dispute resolution bodies by country.
Who you are dealing with
PrintBid3D is operated by Nicklas Andersson, a private individual based in Södertälje, Sweden. Complaints about the platform itself: support@printbid3d.com.
This page explains the rules in plain language. It is information, not legal advice, and the law itself always takes precedence.